Contact us within 14 days of receiving your order to request a return. Items should be unused, in their original condition and packaging, with proof of purchase. Return eligibility can vary by product and applicable consumer law.

Email us with your order number and the item you wish to return. Wait for return instructions before sending anything back. Items sent without prior approval may not be processed.

After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Processing times may vary by payment provider. Contact us to discuss an exchange, subject to availability.

Unless the item is faulty or the return is otherwise required by law, return shipping costs are the customer's responsibility. Keep your shipping receipt and tracking details until the return is completed.

Personalised or made-to-order products, sealed hygiene items that have been opened, and gift cards may not be eligible for return where permitted by law. This policy does not limit any mandatory rights you may have under applicable consumer protection laws, including EU consumer rights.